Italy Adventure works as an intermediary between you and the partner that offers your business, all the activities on our site are carried out by certified centers with a high level of professionalism and quality.

Our Partners invest constantly to ensure that you can live the best experience of your life in complete safety. Furthermore, the activities are carried out in open places and require particular conditions both weather and technical.

To ensure perfect planning of the activities on the site, we have defined 3 different cancellation policies depending on the type of activity you want to carry out, defined the terms of reimbursement in case of cancellation by the partner and how to request a modification of the reservation.

We want you to live the best experience of your life!

Policy:

  • Green
    • Cancellation within 48h from the booking date
      • The all amount of the reservation will be refunded
    • Cancellation between 48h and the booking date
      • It will be held back the full amount of the reservation
  • Yellow
    • Cancellation within 8 days from the booking date
      • The all amount of the reservation will be refunded
    • Cancellation between the seventh (7) and the third (3) day from the reservation date
      • You will be held 50% of the reservation amount
    • Cancellation between the second (2) day and the reservation date
      • It will be held back the full amount of the reservation
  • Red
    • Cancellation within fifteenth 15 day and the reservation date
      • The all amount of the reservation will be refunded
    • Cancellation between the fourteenth (14) day and the eighth (8) day on the booking date
      • You will be held 50% of the reservation amount
    • Cancellation between the seventh (7) day and the reservation date
      • It will be held back the full amount of the reservation

Cancellation from the partner:

The partner chosen at the time of booking can arrange for cancellation at any time up to one minute before the start of the activity due to weather, technical and any other reasons that may compromise the correct and safe execution of the activity.

It will be offered you another date or the full amount will be refunded.

Booking change request:

Contact us by email at customercare@italy-adventure.com indicating the reservation number and the new date and time you would like to do the activity, we will contact our partner and we’ll find the best solution for you.

Possibly you decide to cancel the reservation, the policy will be applied to active activity and described in the section “Policy”.