FAQs - Italy Adventure

Activities

Who are the activities offered by?

Our activities are offered by certified partners on the Italian territory that guarantee high levels of security, reliability and professionalism.
Are the activities safe?

Yes. We are constantly looking for partners who can guarantee high safety standards. Whatever experience you choose to live you will be accompanied by qualified instructors and sports centers in continuous updating.

Payments

What payment methods are accepted?
Puoi pagare con i seguenti metodi di pagamento:
- Carta di credito: è possibile effettuare gli acquisti tramite i circuiti Visa, Mastercard e Maestro
- Paypal: puoi collegare direttamente il tuo conto paypal
- Bonifico bancario: è necessario effettuare il bonifico sul conto riportato in fase di pagamento durante l’acquisto e successivamente inviare una copia contabile dell’avvenuta esecuzione del bonifico entro 24 ore dall’acquisto all’indirizzo mail info@italy-adventure.com
Is the payment secure?

Yes. Our payment service is offered by Stripe, a system that meets the PCI (Payment Card Industry) standard for which it has been certified level 1, currently the most rigorous and secure in the field of payments. In addition, your information is encrypted and transmitted securely through the SSL (Secure Sockets Layer) protocol.
In which currency can I pay?

The Stripe payment system allows you to pay with any type of currency.
Can I pay on the day of my activity?

No. To reserve an activity, you must make a formal online reservation request and provide payment details.

Booking

How can I book?

Select the activity you prefer and on the detail page click on the ‘Book’ button.

Enter the date, time, and number of participants.

Follow the next steps to complete your booking request.

We only process a pre-authorization for payment, so no charges will be made at this stage.
The payment will be processed upon confirmation of your booking request.

You will receive confirmation within 24 hours at the latest, usually on the same day.

Can I book by phone?

If you need assistance or further information, we’re happy to help!
Can I book by phone?

Reservation requests are made directly online because we cannot receive personal or banking information.
However, we can guide you through the booking process to provide the assistance you need.
Find our contact information here.
My reservation has been confirmed, what should I do?

Your dream is about to come true, show up at the meeting point on the day and time indicated in your booking confirmation and enjoy your new adventure.
What happens in case of bad weather?

If weather conditions do not guarantee the safety of the activity, we will propose the first available date or time to reschedule it. You can choose whether to accept the new proposal or not. If you cannot participate on the new date, you will be refunded the full amount paid.
I made the reservation, but I have yet to receive the confirmation, how long should I wait?

We will respond within a few hours and no later than 24 hours of receiving your reservation request. If the activity you selected is no longer available, we will contact you to help you find a new activity that meets your needs or you will not be credited any cost.
My reservation has been cancelled, what should I do?

You will be offered another date or you will be refunded the full amount. All details can be found on our Cancellation Policy.
Can I cancel my reservation?

Check the cancellation level applied to the activity you have chosen, you can find it on your booking confirmation. All the necessary instructions to proceed with the cancellation request can be found in our Cancellation Policy.
Can I change my reservation?

Yes. Contact us by email at info@italy-adventure.com or on WhatsApp at +39 3914643908 indicating the reservation number with the new date and time you would like to do the activity. We will find the best solution for you.
Can I contact the instructor with whom I will be doing my chosen activity?

Yes. You will receive in the booking confirmation, via email and WhatsApp message, all the details and contacts relating to the sports center and instructors with whom you will carry out the activity.

Voucher

How can I buy a Gift Voucher?

Select the activity you prefer and on the detail page click on the "Gift" button.
Select the number of Vouchers you wish.
Follow the next steps to complete the order.

At the end of your order you will immediately receive the Gift Voucher at your email address.
If you need assistance or further information, we’re happy to help!
I have bought the gift voucher, when will I receive it?

You will receive your gift voucher by e-mail immediately after completing your order.
What is the duration of the gift voucher?

The gift voucher is valid for 12 months from the date of purchase.
How can I use the gift voucher?

Use the code on the voucher to choose the date you want to do the activity and wait for the booking confirmation containing the ticket.
Can I request a refund of the voucher?

The voucher is non-refundable, but you can change the activity and choose from those available in our exclusive catalog within the 12-month period.